Case Management
Case management services
Case managers are here to help students connect to the appropriate resources, both on and off campus. Whether you need ongoing support or just some guidance, case managers can assist with:
- Referrals for mental health, primary care, and specialty services
- Access to therapy, psychiatry, and psychological testing (including ADHD assessments)
- Navigating insurance and help understanding your coverage
- Campus and community resources related to academics, housing, finances, and more
Quick Facts:
- Free & confidential
- Open to all students
- No appointment required for drop-in hours
- If placed in a virtual waiting room, please stay—your turn will come soon
- Note: Drop-in hours are not therapy sessions
How to meet with a case manager
There are two ways to connect with a case manager:
- Scheduled Appointment
Call (831) 459-2628 to book a one-on-one session. - Drop-In Hours on Zoom
Speak briefly (about 10 minutes) with a licensed case manager—no appointment needed.
Drop-in hours are offered Monday–Friday. Check the CAPS calendar for times and Zoom link (all times in Pacific Time).
For outside providers: working with CAPS
UCSC student referrals
CAPS at UC Santa Cruz refers students off campus for ongoing therapy, testing, and psychiatric care when needs exceed brief therapy limits, services are unavailable at CAPS, or students request off-campus options due to identity match or other personal reasons.
Becoming and staying eligible for referrals
Licensed clinicians and agencies may join APS’s referral database by submitting an Off-Campus Provider Questionnaire to Jenner Rosgen, L.M.F.T. Providers must respond to referred students within two business days and keep CAPS updated on changes to their practice. Completing the monthly availability survey increases the likelihood of receiving referrals. You may also inform CAPS of workshops or therapy groups available to students.
Collaborating with CAPS & crisis management
To consult with CAPS regarding a referral, students must complete a Release of Information Form. Contact CAPS during business hours with questions about student resources or documentation needs (e.g., disability accommodations). If a UCSC student is in your care, you are responsible for all crisis intervention, including evaluation and hospitalization. CAPS crisis services are reserved for students not currently under a provider’s care. In emergencies, call 911 or the Crisis Stabilization Program at (831) 600-2800.
Psychiatry & insurance referrals
Students with UC SHIP insurance need a CAPS-issued referral form to access off-campus psychiatry services. CAPS can create this form upon student request. To refer a student to CAPS Psychiatry, send the Psychiatry Referral Form and a Release of Information Form to Christine Merriman, L.C.S.W. Acceptance is not guaranteed; some students may be redirected to off-campus services. Before sessions, verify the student’s insurance and any copays. About 60% of UCSC students have UC SHIP (Anthem Blue Cross); others may have Medi-Cal or private plans. CAPS does not accept insurance or bill directly.
Contact information
For questions, contact Jenner Rosgen, L.M.F.T., at jrosgen@ucsc.edu or (831) 459-2895, or call the CAPS Central Office.